General Terms and Conditions
1. About us and the Terms and Conditions
About us and these terms and conditions
Aoeyewear.fr is managed by Serus Distribution, French company registered in France with the commerce tribunal of Arras. If you have any comments or suggestions, we would be pleased to receive them by emailing us at firstname.lastname@example.org
1.2 These Terms and Conditions govern the supply by us of any Product ordered by you on aoeyewear.fr. By ordering a Product, you agree to be legally bound by these Terms and Conditions.
2. Customer's account
2.1For you to be able to Order Products on aoeyewear.fr or you must have a registered Account. We reserve the right to delete duplicate Accounts and deny any Customers who do not comply with our Terms and Conditions the right to use their Account. We may also edit or delete these Accounts as part of our virtual householder’s rights.
2.2 When you register an Account, you will be asked to state some personal details. If you do not state this information, we will not register an Account and you will not be able to Order Products on aoeyewear.fr. We will notify you by e-mail when your registration is completed.
2.3 We are not obliged to accept all registration requests or all Orders, even when placed by registered Customers nor are we obliged to keep a consistent range of products or keep any Products available permanently. This clause does not affect Orders that have already been placed.
2.4 By registering on or placing an Order through aoeyewear.fr
- you are at least 18 years old
2.6 You are responsible for keeping your personal log-in information secure and confidential.
2.7 You are solely responsible for all information you enter into any accessible areas (e.g. blogs). No entries may encroach upon third party rights. We are not obliged to save or publish your entries e.g. Product reviews.
3.1 These terms and conditions shall apply to all orders and contracts made or to be made by us for the sale and supply of products. When you submit an order to us, give any delivery instruction or accept delivery of the products, this shall in any event constitute your unqualified acceptance of these terms and conditions. Nothing in these terms and conditions affects your statutory rights (including the right to insist that goods you buy from businesses must correspond with their description, be fit for their purpose and be of satisfactory quality).
3.2 These terms and conditions shall prevail over any separate terms put forward by you. Any conditions that you submit, propose or stipulate in whatever form and at whatever time, whether in writing, by email or orally, are expressly waived and excluded.
3.3 No other terms or changes to the terms and conditions shall be binding unless agreed in writing signed by us.
We offer payment by Paypal (credit card) and Western Union international transfert.
5. Cancellation by us
5.1 We may cancel a contract if the product is not available for any reason. If this is the case, we will notify you and return any payment that you have made.
5.2 We will refund any money received from you, using the same method originally used by you to pay for the product.
6. Faulty Product
6.1 We warrant that:
a) the product will be delivered undamaged in the quantities ordered
b) the product will conform with every pictures listed on the article's description
7.SHIPMENT & DELIVERYAoeyewear.fr will deliver the items ordered and paid by the customers within the following delays :
- Shipment within 24 hours
- Every products on aoeyewear.fr is stock in France and certified "on stock"
Delivery in standart international colissimo & counter signature colissimo (Europe 4 days). Express Chronopost Shipment is only available for the France Metropolitan.
8.EXCHANGE & RETURNS
The customers will have to firstable send us his notification by mail at : email@example.com
Our policy lasts 14 days from your reception date. If 14 days have gone since your reception date, unfortunately we can’t offer you a refund or exchange.
The customer will have a delay of 14 days since is request to ship his order back.
To be eligible for a return, your item must be unused and in the same condition that you received it. It must also be in the original packaging and the freigt cost will be at the charge of the customers.
The freight cost relative to an exhange will be at the charge of the customers if he is located outside Metropolitan France.
American Optical offers a lifetime warranty on all AO sunglasses*. We believe things should be built to last. When you purchase AO sunglasses, we commit to standing by that product for a lifetime.
AO warranties protect against manufacturer's defects but does not cover normal wear and tear, including scratches on the lenses, or damage caused by abuse or mishandling.
This warranty applies only to American Optical sunglasses purchased from authorized AO dealers and is valid for the original purchaser only.
*Available for products manufactured and purchased since September 1, 2020
10. EUROPEAN SHIPMENT
Regarding international shipments, please make sure to check your local laws, rules and regulations in regards to all customs or brokerage fees, duties, taxes and restrictions imposed on goods imported into the country of destination, as all fees mentioned above are the responsibility of the recipient and not aoeyewear.fr. All costs incurred on a refused delivery because of high customs or brokerage fees, duties, taxes or restrictions imposed by the country of destination are the responsibility of the customer.
11. EUROPEAN SALES
As American Optical France is located in France we are shipping directly from France and our European customers will not have any duty cost or added valued tax (VAT) to add to their order.